1. Introduction
This Privacy Policy explains, in general terms, how personal information may be collected and used when you interact with this website.
We aim to handle personal information responsibly, transparently and only for appropriate purposes.
The exact information processed by a live website may depend on the services, integrations and features enabled for that particular business.
2. Information We May Collect
Depending on how you use the website, we may collect information that you provide directly, including:
- your name;
- email address;
- telephone number;
- company or organisation name;
- information submitted through contact or enquiry forms;
- questionnaire responses;
- newsletter subscription details;
- messages and correspondence; and
- any other information you choose to provide.
The website may also process limited technical information such as:
- IP address;
- browser and device information;
- approximate location derived from technical data;
- pages visited;
- referral information;
- interaction and performance information; and
- cookie or consent preferences.
The exact technical information collected depends on the analytics, hosting and other services enabled on the website.
3. How We May Use Information
Personal information may be used to:
- respond to enquiries and messages;
- provide requested information;
- communicate about services;
- manage prospective or existing customer relationships;
- operate, maintain and secure the website;
- prevent misuse, fraud or security incidents;
- understand and improve website performance where permitted;
- manage newsletter subscriptions where requested;
- comply with legal or regulatory obligations; and
- establish, exercise or defend legal claims where necessary.
We do not intend to use personal information for unrelated purposes without an appropriate reason.
4. Legal Bases
Where applicable data protection law requires a lawful basis, personal information may be processed on one or more appropriate bases depending on the circumstances.
These may include:
- your consent;
- taking steps at your request before entering into a contract;
- performing a contract;
- complying with a legal obligation; or
- legitimate interests, where those interests are not overridden by your rights and interests.
The appropriate basis depends on the purpose and context of the processing.
5. Enquiries and Contact Forms
When you submit a form or contact us through the website, we may use the information provided to review and respond to your enquiry.
We may retain correspondence where reasonably necessary to manage the enquiry, maintain appropriate records or support a future business relationship.
Please avoid submitting unnecessary sensitive or confidential information through general website forms.
6. Newsletter Communications
If you choose to subscribe to a newsletter or other optional marketing communication, we may use the contact information you provide to send those communications.
Where consent is the applicable basis, you may withdraw it at any time by using an unsubscribe option where provided or contacting us.
Withdrawing consent does not affect processing that took place before withdrawal.
7. Analytics and Website Performance
Where analytics are enabled and permitted, website usage information may be processed to understand how visitors interact with the website and to improve performance, usability and content.
Optional analytics technologies should operate in accordance with the website's cookie and consent settings where applicable.
More information is available in the Cookie Policy.
8. Sharing Personal Information
Personal information may be shared with service providers where reasonably necessary to operate the website or provide services.
Examples may include providers of:
- website hosting and infrastructure;
- email and communications;
- analytics;
- security and spam prevention;
- customer relationship or business systems;
- cloud storage; and
- professional services.
Providers should only receive information necessary for the relevant purpose and are expected to handle it appropriately.
Information may also be disclosed where required by law, regulation, court order or a competent authority.
9. International Processing
Some technology or service providers may process information in countries other than the country in which you are located.
Where international data protection requirements apply, appropriate safeguards should be used where required.
The exact arrangements depend on the providers used by the live website.
10. Data Retention
We aim to keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including relevant legal, accounting, security and business requirements.
Different categories of information may have different retention periods.
Information that is no longer required should be deleted, anonymised or otherwise handled appropriately.
11. Your Rights
Depending on the law that applies to you, you may have rights regarding your personal information.
These may include rights to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion in certain circumstances;
- request restriction of processing;
- object to certain processing;
- receive certain information in a portable format;
- withdraw consent where processing relies on consent; and
- complain to an appropriate data protection authority.
These rights are not absolute and may depend on the circumstances.
12. Security
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or storage system can be guaranteed to be completely secure.
13. Third-Party Websites
This website may link to third-party websites or services.
Their privacy practices are governed by their own policies, and we are not responsible for how independent third parties handle information.
We recommend reviewing the relevant privacy information before providing personal data to another service.
14. Cookies
This website may use cookies and similar technologies for necessary functionality and, where enabled and permitted, preferences, analytics or other purposes.
Further information and available controls are described in the Cookie Policy and cookie preference interface.
15. Changes to This Policy
We may update this Privacy Policy when website functionality, processing activities or applicable requirements change.
The latest version will be published on this page with an updated effective date.
16. Contact and Complaints
If you have questions about how personal information is handled, please contact us using the contact details provided on this website.
Where applicable, you may also have the right to complain to the relevant data protection or privacy authority in your jurisdiction.